Overview
At Taxcellent Digisol India Pvt Ltd, our goal is to ensure that our customers are completely satisfied with their purchases. We understand that sometimes a product may not meet your expectations, and we offer a transparent refund process for such instances.
Eligibility for Refund
- Time Frame: Refunds can be requested within 30 of the purchase date.
- Condition of the Product: Items must be in their original condition, unused, unwashed, and with all tags and packaging intact.
- Proof of Purchase: A valid receipt or order number is required to complete your refund request.
Non-refundable Items
Certain types of items cannot be returned for a refund, including:
- Customized or personalized products
- Gift cards
- Downloadable software products
- Some health and personal care items
Please note that clearance items are only eligible for an exchange or store credit.
Process for Requesting a Refund
- Contact Us: Reach out to our customer service team to initiate the refund process. Provide your order number and details about the product you wish to return.
- Return the Product: Once your refund request is approved, send the item back to our return address. Customers are responsible for return shipping costs unless the item is defective or the wrong product was received.
- Inspection of the Returned Product: Upon receiving the returned item, we will inspect it to ensure it meets the refund eligibility criteria.
- Refund Issuance: If the return is approved, we will process your refund to the original method of payment within 14 of receiving the returned item.
Refund Exceptions
For defective or incorrect items, please contact us immediately upon receipt to arrange for a replacement or refund. In these cases, we will cover the return shipping costs.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at
Taxcellent Digisol India Private Limited
Address: C/O shashank agarwal link road, Near Sanjeevani Hospital Punjabi Colony, UJHANI, Badaun, Uttar Pradesh, India, 243639
Mobile: +91 8979583868, +91 9999229382
Email: accounts@taxcellentindia.com Email: sales@taxcellentindia.com